After many years of experience here in BFS Group, our objective isto optimize all the areas of our business activity. That’s why we invest in infrastructure, service updates, technical expertise, and employees’ training.
Aiming at continuously optimizing customer experience and successful completion of our subcontracts, we constantly broaden our horizons,we invest in infrastructure and we develop our knowledge. As a result, we offer quality services to our customers.
The agents who work for us are our strongest capital, which is why we stand by them and support them. They manage to handle successfully thousands of different and diverse calls every day. That is why we invest in the development and ongoing training of our people, implementing the corporate principles of the company.
As a modern customer-focused organization, our goal was to provide results for our customers and employees with a state-of-the-art call center. To achieve that goal, we implemented innovative practices and we secured strategic deals. The trust of our high-profile customers has made our company one of the leading call center companies in the sector.