Our aim in BFS Group is to create a safe and creative workplace for our people, which is our biggest asset. We have invested in the development of a work environment that inspires, mobilizes and satisfies our employees, so that they can work efficiently. Our 1000 square miles building, situated in the south district of Athens, meets all the security standards of a modern company which respects its employees. The workplace gives all the technological tools to the employees so that they can work smoothly and efficiently. Watch the video
BFS Group’s quality operating procedure comes as a result of the combination of continuous technological upgrade and nonstop training of our employees. Therefore all of our agents can use the equipment properly and accurately.
Our infrastructure includes a number of operating systems such as CTI, CRM, DIALER, and ERP, which operate efficiently in all the modern, up-to-date equipment a modern call center should have.
- CTI (Computer Telephony Integration): This system allows for the connection and collaboration between two very important call center tools. As its name suggests, CTI allows the interaction, connection and coordination between the user's computer and the phone set, so that our agent can be precise, fast and completely clear in his communication with the customer.
- CRM (Customer Relationship Management):This software allows our agent to have a clear idea of who the customer is. After evaluating customer’s data, our agents are able, through CRM, to proceed to cater to customers’ needs. In that way, our agents can market products to customers and ultimately have bigger chances of success.
- ERP (Enterprise Resource Planning): This tool provides an integrated view of core business processes, using common databases maintained by a database management system. ERP systems track business resources—cash, raw materials, production capacity—and the status of business commitments: orders, purchase orders, and payroll. The applications that make up the system share data across various departments (manufacturing, purchasing, sales, accounting, etc.) that provide the data
- Dialer: A dialer is an electronic device that is connected to the telephone lines of the call center to monitor the dialed numbers and distribute them correctly. A dialer aids significantly to the faster service of our customers and the distribution and organization of outgoing calls.